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Travis DesellVolunteer moderator Project administrator Project developer Project scientist Send message
Joined: 16 Jan 12 Posts: 1813 Combined Credit: 23,514,257 DNA@Home: 293,563 SubsetSum@Home: 349,212 Wildlife@Home: 22,871,482 Wildlife@Home Watched: 212,926s Wildlife@Home Events: 51 Climate Tweets: 26 Images Observed: 774
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Hi Everyone,
I've been getting reports of account manager issues. Could anyone provide screenshots so I can get a better idea of what may be going on?
We haven't changed anything server side, was there a recent account manager upgrade that might have broken things? I'll do some server side BOINC code updates tonight to see if that fixes things.
Please let me know if you have any more information about issues you may be seeing so I can help track down the problem.
thanks!
--Travis |
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der_DaySend message
Joined: 27 Dec 14 Posts: 7 Combined Credit: 29,944,546 DNA@Home: 282,944 SubsetSum@Home: 0 Wildlife@Home: 29,661,602 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 484
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I can't help you but I give you a link to my profile, where you can see, that since 25.05.18 no credit-informations are "transfered" to boincstats
https://boincstats.com/de/stats/156/user/detail/77328/charts |
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glennpatSend message
Joined: 21 Feb 17 Posts: 3 Combined Credit: 89,259,606 DNA@Home: 0 SubsetSum@Home: 0 Wildlife@Home: 89,259,606 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0
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Here is a link to my account screen shot. Shows errors and no team name.
http://s34.photobucket.com/user/glennpat/media/csg%20account.jpg.html
Here is a link to screen shot showing no teams:
http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html |
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Gibson Praise Send message
Joined: 5 Aug 16 Posts: 56 Combined Credit: 50,846,655 DNA@Home: 0 SubsetSum@Home: 73,256 Wildlife@Home: 50,773,399 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 775 Images Observed: 26,384
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Here is a link to screen shot showing no teams:
http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html
I think the "no teams" is at the heart of things.
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glennpatSend message
Joined: 21 Feb 17 Posts: 3 Combined Credit: 89,259,606 DNA@Home: 0 SubsetSum@Home: 0 Wildlife@Home: 89,259,606 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0
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On my account page I linked to you will see the following errors on the upper right side:
Database Error
Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357
Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357
Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 322
Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 323
Database Error
Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 365
Database Error
Warning: Invalid argument supplied for foreach() in /projects/csg/html/inc/user.inc on line 374 |
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Travis DesellVolunteer moderator Project administrator Project developer Project scientist Send message
Joined: 16 Jan 12 Posts: 1813 Combined Credit: 23,514,257 DNA@Home: 293,563 SubsetSum@Home: 349,212 Wildlife@Home: 22,871,482 Wildlife@Home Watched: 212,926s Wildlife@Home Events: 51 Climate Tweets: 26 Images Observed: 774
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So it looked like the team table in the database has crashed. I just recovered it so it looks like the errors are gone on my end. Let me know if this fixed things! |
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glennpatSend message
Joined: 21 Feb 17 Posts: 3 Combined Credit: 89,259,606 DNA@Home: 0 SubsetSum@Home: 0 Wildlife@Home: 89,259,606 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0
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My account page is all correct now. No errors there and now shows I belong to a team.
The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.
Boincstats now shows updated data for the project.
It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.
Thank you. Very nice to see my stats in Boincstats. |
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Travis DesellVolunteer moderator Project administrator Project developer Project scientist Send message
Joined: 16 Jan 12 Posts: 1813 Combined Credit: 23,514,257 DNA@Home: 293,563 SubsetSum@Home: 349,212 Wildlife@Home: 22,871,482 Wildlife@Home Watched: 212,926s Wildlife@Home Events: 51 Climate Tweets: 26 Images Observed: 774
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My account page is all correct now. No errors there and now shows I belong to a team.
The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.
Boincstats now shows updated data for the project.
It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.
Thank you. Very nice to see my stats in Boincstats.
Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members. |
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Conan Send message
Joined: 13 Apr 12 Posts: 151 Combined Credit: 47,672,899 DNA@Home: 399,792 SubsetSum@Home: 1,448,876 Wildlife@Home: 45,824,231 Wildlife@Home Watched: 70,910s Wildlife@Home Events: 0 Climate Tweets: 451 Images Observed: 0
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My account page is all correct now. No errors there and now shows I belong to a team.
The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.
Boincstats now shows updated data for the project.
It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.
Thank you. Very nice to see my stats in Boincstats.
Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.
Thanks Travis,
Yes that would be very nice, thank you.
My team was created when I joined, so adding up the members will give the correct total.
At the moment it is 578,314 cobblestones short of the correct Team total, by my calculations.
My Team is Cobar Spiders.
Thanks again
Conan
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Gibson Praise Send message
Joined: 5 Aug 16 Posts: 56 Combined Credit: 50,846,655 DNA@Home: 0 SubsetSum@Home: 73,256 Wildlife@Home: 50,773,399 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 775 Images Observed: 26,384
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Top Lists again shows teams, everything looks kosher on the account page. And yes points didn't update to teams
Thanks Travis!
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kashiSend message
Joined: 24 Apr 12 Posts: 7 Combined Credit: 35,246,297 DNA@Home: 652,497 SubsetSum@Home: 36,047 Wildlife@Home: 34,557,753 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0
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Thanks for restoring the teams and restarting the credit export.
Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.
Would work for a team with a small number of members and no team member movement. However summing the credit of the team's current members will give an incorrect team total in every team where members have joined from other teams or departed to other teams.
For example here is my team's User Movement Stats since February 2017: http://stats.free-dc.org/stats.php?page=movement&proj=csg&team=39
Sometimes a "current member summation" method may result in a large error in team total as some contributors with large crunching farms, high daily credit and large total credit flutter often from team to team.
Except for one project, team credits are not "portable" in BOINC, credit stays with the team that a contributor was a member of when the credit was earned. |
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