Advanced search

Message boards : News : [all] account manager issues

Post to thread Subscribe Sort
Author Message
Travis Desell
Volunteer moderator
Project administrator
Project developer
Project scientist
Send message
Joined: 16 Jan 12
Posts: 1813
Combined Credit: 23,514,257
DNA@Home: 293,563
SubsetSum@Home: 349,212
Wildlife@Home: 22,871,482
Wildlife@Home Watched: 212,926s
Wildlife@Home Events: 51
Climate Tweets: 23
Images Observed: 774

              
Message 7495 - Posted: 1 May 2018, 18:36:34 UTC

Hi Everyone,

I've been getting reports of account manager issues. Could anyone provide screenshots so I can get a better idea of what may be going on?

We haven't changed anything server side, was there a recent account manager upgrade that might have broken things? I'll do some server side BOINC code updates tonight to see if that fixes things.

Please let me know if you have any more information about issues you may be seeing so I can help track down the problem.

thanks!
--Travis

ID: 7495 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
der_Day
Send message
Joined: 27 Dec 14
Posts: 7
Combined Credit: 29,944,546
DNA@Home: 282,944
SubsetSum@Home: 0
Wildlife@Home: 29,661,602
Wildlife@Home Watched: 0s
Wildlife@Home Events: 0
Climate Tweets: 0
Images Observed: 484

      
Message 7496 - Posted: 1 May 2018, 19:48:56 UTC - in response to Message 7495.
Last modified: 1 May 2018, 19:49:09 UTC

I can't help you but I give you a link to my profile, where you can see, that since 25.05.18 no credit-informations are "transfered" to boincstats
https://boincstats.com/de/stats/156/user/detail/77328/charts

ID: 7496 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
glennpat
Send message
Joined: 21 Feb 17
Posts: 3
Combined Credit: 89,259,606
DNA@Home: 0
SubsetSum@Home: 0
Wildlife@Home: 89,259,606
Wildlife@Home Watched: 0s
Wildlife@Home Events: 0
Climate Tweets: 0
Images Observed: 0

  
Message 7497 - Posted: 1 May 2018, 20:11:36 UTC

Here is a link to my account screen shot. Shows errors and no team name.

http://s34.photobucket.com/user/glennpat/media/csg%20account.jpg.html

Here is a link to screen shot showing no teams:

http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html

ID: 7497 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Profile Gibson Praise
Avatar
Send message
Joined: 5 Aug 16
Posts: 56
Combined Credit: 50,846,655
DNA@Home: 0
SubsetSum@Home: 73,256
Wildlife@Home: 50,773,399
Wildlife@Home Watched: 0s
Wildlife@Home Events: 0
Climate Tweets: 769
Images Observed: 25,032

        
Message 7498 - Posted: 1 May 2018, 20:48:59 UTC - in response to Message 7497.



Here is a link to screen shot showing no teams:

http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html

I think the "no teams" is at the heart of things.
____________

ID: 7498 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
glennpat
Send message
Joined: 21 Feb 17
Posts: 3
Combined Credit: 89,259,606
DNA@Home: 0
SubsetSum@Home: 0
Wildlife@Home: 89,259,606
Wildlife@Home Watched: 0s
Wildlife@Home Events: 0
Climate Tweets: 0
Images Observed: 0

  
Message 7499 - Posted: 1 May 2018, 21:03:24 UTC

On my account page I linked to you will see the following errors on the upper right side:

Database Error

Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357

Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357

Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 322

Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 323
Database Error

Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 365
Database Error

Warning: Invalid argument supplied for foreach() in /projects/csg/html/inc/user.inc on line 374

ID: 7499 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Travis Desell
Volunteer moderator
Project administrator
Project developer
Project scientist
Send message
Joined: 16 Jan 12
Posts: 1813
Combined Credit: 23,514,257
DNA@Home: 293,563
SubsetSum@Home: 349,212
Wildlife@Home: 22,871,482
Wildlife@Home Watched: 212,926s
Wildlife@Home Events: 51
Climate Tweets: 23
Images Observed: 774

              
Message 7501 - Posted: 2 May 2018, 1:09:19 UTC - in response to Message 7500.

So it looked like the team table in the database has crashed. I just recovered it so it looks like the errors are gone on my end. Let me know if this fixed things!

ID: 7501 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
glennpat
Send message
Joined: 21 Feb 17
Posts: 3
Combined Credit: 89,259,606
DNA@Home: 0
SubsetSum@Home: 0
Wildlife@Home: 89,259,606
Wildlife@Home Watched: 0s
Wildlife@Home Events: 0
Climate Tweets: 0
Images Observed: 0

  
Message 7503 - Posted: 2 May 2018, 2:56:43 UTC - in response to Message 7501.

My account page is all correct now. No errors there and now shows I belong to a team.

The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.

Boincstats now shows updated data for the project.

It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.

Thank you. Very nice to see my stats in Boincstats.

ID: 7503 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Travis Desell
Volunteer moderator
Project administrator
Project developer
Project scientist
Send message
Joined: 16 Jan 12
Posts: 1813
Combined Credit: 23,514,257
DNA@Home: 293,563
SubsetSum@Home: 349,212
Wildlife@Home: 22,871,482
Wildlife@Home Watched: 212,926s
Wildlife@Home Events: 51
Climate Tweets: 23
Images Observed: 774

              
Message 7504 - Posted: 2 May 2018, 3:55:26 UTC - in response to Message 7503.

My account page is all correct now. No errors there and now shows I belong to a team.

The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.

Boincstats now shows updated data for the project.

It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.

Thank you. Very nice to see my stats in Boincstats.


Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.

ID: 7504 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Profile Conan
Avatar
Send message
Joined: 13 Apr 12
Posts: 151
Combined Credit: 47,672,899
DNA@Home: 399,792
SubsetSum@Home: 1,448,876
Wildlife@Home: 45,824,231
Wildlife@Home Watched: 70,910s
Wildlife@Home Events: 0
Climate Tweets: 416
Images Observed: 0

          
Message 7505 - Posted: 2 May 2018, 8:12:34 UTC - in response to Message 7504.

My account page is all correct now. No errors there and now shows I belong to a team.

The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.

Boincstats now shows updated data for the project.

It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.

Thank you. Very nice to see my stats in Boincstats.


Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.


Thanks Travis,
Yes that would be very nice, thank you.

My team was created when I joined, so adding up the members will give the correct total.

At the moment it is 578,314 cobblestones short of the correct Team total, by my calculations.

My Team is Cobar Spiders.

Thanks again

Conan
____________

ID: 7505 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Profile Gibson Praise
Avatar
Send message
Joined: 5 Aug 16
Posts: 56
Combined Credit: 50,846,655
DNA@Home: 0
SubsetSum@Home: 73,256
Wildlife@Home: 50,773,399
Wildlife@Home Watched: 0s
Wildlife@Home Events: 0
Climate Tweets: 769
Images Observed: 25,032

        
Message 7506 - Posted: 2 May 2018, 19:44:09 UTC

Top Lists again shows teams, everything looks kosher on the account page. And yes points didn't update to teams

Thanks Travis!
____________

ID: 7506 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
kashi
Send message
Joined: 24 Apr 12
Posts: 7
Combined Credit: 35,246,297
DNA@Home: 652,497
SubsetSum@Home: 36,047
Wildlife@Home: 34,557,753
Wildlife@Home Watched: 0s
Wildlife@Home Events: 0
Climate Tweets: 0
Images Observed: 0

      
Message 7507 - Posted: 3 May 2018, 4:17:29 UTC - in response to Message 7504.

Thanks for restoring the teams and restarting the credit export.

Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.

Would work for a team with a small number of members and no team member movement. However summing the credit of the team's current members will give an incorrect team total in every team where members have joined from other teams or departed to other teams.

For example here is my team's User Movement Stats since February 2017: http://stats.free-dc.org/stats.php?page=movement&proj=csg&team=39

Sometimes a "current member summation" method may result in a large error in team total as some contributors with large crunching farms, high daily credit and large total credit flutter often from team to team.

Except for one project, team credits are not "portable" in BOINC, credit stays with the team that a contributor was a member of when the credit was earned.

ID: 7507 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote

Post to thread

Message boards : News : [all] account manager issues