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Travis Desell
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Message 7495 - Posted: 1 May 2018, 18:36:34 UTC

Hi Everyone,

I've been getting reports of account manager issues. Could anyone provide screenshots so I can get a better idea of what may be going on?

We haven't changed anything server side, was there a recent account manager upgrade that might have broken things? I'll do some server side BOINC code updates tonight to see if that fixes things.

Please let me know if you have any more information about issues you may be seeing so I can help track down the problem.

thanks!
--Travis

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der_Day
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Message 7496 - Posted: 1 May 2018, 19:48:56 UTC - in response to Message 7495.
Last modified: 1 May 2018, 19:49:09 UTC

I can't help you but I give you a link to my profile, where you can see, that since 25.05.18 no credit-informations are "transfered" to boincstats
https://boincstats.com/de/stats/156/user/detail/77328/charts

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glennpat
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Message 7497 - Posted: 1 May 2018, 20:11:36 UTC

Here is a link to my account screen shot. Shows errors and no team name.

http://s34.photobucket.com/user/glennpat/media/csg%20account.jpg.html

Here is a link to screen shot showing no teams:

http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html

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Profile Gibson Praise
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Message 7498 - Posted: 1 May 2018, 20:48:59 UTC - in response to Message 7497.



Here is a link to screen shot showing no teams:

http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html

I think the "no teams" is at the heart of things.
____________

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glennpat
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Message 7499 - Posted: 1 May 2018, 21:03:24 UTC

On my account page I linked to you will see the following errors on the upper right side:

Database Error

Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357

Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357

Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 322

Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 323
Database Error

Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 365
Database Error

Warning: Invalid argument supplied for foreach() in /projects/csg/html/inc/user.inc on line 374

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troyengel
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Message 7500 - Posted: 1 May 2018, 23:36:51 UTC

I think the missing Team is a good clue - I use grcpool.com as the account manager, and by design all GRC nodes must be in team 'Gridcoin' to obtain credit. The pool account I'm in (there are 3 pools) for grcpool-3 is showing "No Team":

* https://csgrid.org/csg/show_user.php?userid=206108

One of my charts mirrors what the others are showing, 7 days ago it flat-lined:

* https://grcpool.com/chart/memberRacChart/13286

This was right when the disk issues hit more or less... hope this helps.

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Travis Desell
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Message 7501 - Posted: 2 May 2018, 1:09:19 UTC - in response to Message 7500.

So it looked like the team table in the database has crashed. I just recovered it so it looks like the errors are gone on my end. Let me know if this fixed things!

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glennpat
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Message 7503 - Posted: 2 May 2018, 2:56:43 UTC - in response to Message 7501.

My account page is all correct now. No errors there and now shows I belong to a team.

The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.

Boincstats now shows updated data for the project.

It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.

Thank you. Very nice to see my stats in Boincstats.

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Travis Desell
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Message 7504 - Posted: 2 May 2018, 3:55:26 UTC - in response to Message 7503.

My account page is all correct now. No errors there and now shows I belong to a team.

The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.

Boincstats now shows updated data for the project.

It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.

Thank you. Very nice to see my stats in Boincstats.


Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.

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Profile Conan
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Message 7505 - Posted: 2 May 2018, 8:12:34 UTC - in response to Message 7504.

My account page is all correct now. No errors there and now shows I belong to a team.

The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here.

Boincstats now shows updated data for the project.

It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working.

Thank you. Very nice to see my stats in Boincstats.


Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.


Thanks Travis,
Yes that would be very nice, thank you.

My team was created when I joined, so adding up the members will give the correct total.

At the moment it is 578,314 cobblestones short of the correct Team total, by my calculations.

My Team is Cobar Spiders.

Thanks again

Conan
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Profile Gibson Praise
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Message 7506 - Posted: 2 May 2018, 19:44:09 UTC

Top Lists again shows teams, everything looks kosher on the account page. And yes points didn't update to teams

Thanks Travis!
____________

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kashi
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Message 7507 - Posted: 3 May 2018, 4:17:29 UTC - in response to Message 7504.

Thanks for restoring the teams and restarting the credit export.

Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.

Would work for a team with a small number of members and no team member movement. However summing the credit of the team's current members will give an incorrect team total in every team where members have joined from other teams or departed to other teams.

For example here is my team's User Movement Stats since February 2017: http://stats.free-dc.org/stats.php?page=movement&proj=csg&team=39

Sometimes a "current member summation" method may result in a large error in team total as some contributors with large crunching farms, high daily credit and large total credit flutter often from team to team.

Except for one project, team credits are not "portable" in BOINC, credit stays with the team that a contributor was a member of when the credit was earned.

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Message boards : News : [all] account manager issues