[all] account manager issues

Message boards : News : [all] account manager issues

Author	Message
Travis Desell Volunteer moderator Project administrator Project developer Project scientist Send message Joined: 16 Jan 12 Posts: 1812 Combined Credit: 23,514,257 DNA@Home: 293,563 SubsetSum@Home: 349,212 Wildlife@Home: 22,871,482 Wildlife@Home Watched: 212,926s Wildlife@Home Events: 51 Climate Tweets: 21 Images Observed: 755	Message 7495 - Posted: 1 May 2018, 18:36:34 UTC
	Hi Everyone, I've been getting reports of account manager issues. Could anyone provide screenshots so I can get a better idea of what may be going on? We haven't changed anything server side, was there a recent account manager upgrade that might have broken things? I'll do some server side BOINC code updates tonight to see if that fixes things. Please let me know if you have any more information about issues you may be seeing so I can help track down the problem. thanks! --Travis
	ID: 7495 · Rating: 0 · rate: / Reply Quote

der_Day Send message Joined: 27 Dec 14 Posts: 7 Combined Credit: 29,815,496 DNA@Home: 282,944 SubsetSum@Home: 0 Wildlife@Home: 29,532,551 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 484	Message 7496 - Posted: 1 May 2018, 19:48:56 UTC - in response to Message 7495. Last modified: 1 May 2018, 19:49:09 UTC
	I can't help you but I give you a link to my profile, where you can see, that since 25.05.18 no credit-informations are "transfered" to boincstats https://boincstats.com/de/stats/156/user/detail/77328/charts
	ID: 7496 · Rating: 0 · rate: / Reply Quote

glennpat Send message Joined: 21 Feb 17 Posts: 3 Combined Credit: 88,172,906 DNA@Home: 0 SubsetSum@Home: 0 Wildlife@Home: 88,172,906 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0	Message 7497 - Posted: 1 May 2018, 20:11:36 UTC
	Here is a link to my account screen shot. Shows errors and no team name. http://s34.photobucket.com/user/glennpat/media/csg%20account.jpg.html Here is a link to screen shot showing no teams: http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html
	ID: 7497 · Rating: 0 · rate: / Reply Quote

Gibson Praise Send message Joined: 5 Aug 16 Posts: 56 Combined Credit: 50,846,655 DNA@Home: 0 SubsetSum@Home: 73,256 Wildlife@Home: 50,773,399 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 769 Images Observed: 24,656	Message 7498 - Posted: 1 May 2018, 20:48:59 UTC - in response to Message 7497.
	Here is a link to screen shot showing no teams: http://s34.photobucket.com/user/glennpat/media/Team%20Stats.jpg.html I think the "no teams" is at the heart of things. ____________
	ID: 7498 · Rating: 0 · rate: / Reply Quote

glennpat Send message Joined: 21 Feb 17 Posts: 3 Combined Credit: 88,172,906 DNA@Home: 0 SubsetSum@Home: 0 Wildlife@Home: 88,172,906 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0	Message 7499 - Posted: 1 May 2018, 21:03:24 UTC
	On my account page I linked to you will see the following errors on the upper right side: Database Error Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357 Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 357 Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 322 Notice: Trying to get property of non-object in /projects/csg/html/inc/team.inc on line 323 Database Error Notice: Trying to get property of non-object in /projects/csg/html/inc/user.inc on line 365 Database Error Warning: Invalid argument supplied for foreach() in /projects/csg/html/inc/user.inc on line 374
	ID: 7499 · Rating: 0 · rate: / Reply Quote

Travis Desell Volunteer moderator Project administrator Project developer Project scientist Send message Joined: 16 Jan 12 Posts: 1812 Combined Credit: 23,514,257 DNA@Home: 293,563 SubsetSum@Home: 349,212 Wildlife@Home: 22,871,482 Wildlife@Home Watched: 212,926s Wildlife@Home Events: 51 Climate Tweets: 21 Images Observed: 755	Message 7501 - Posted: 2 May 2018, 1:09:19 UTC - in response to Message 7500.
	So it looked like the team table in the database has crashed. I just recovered it so it looks like the errors are gone on my end. Let me know if this fixed things!
	ID: 7501 · Rating: 0 · rate: / Reply Quote

glennpat Send message Joined: 21 Feb 17 Posts: 3 Combined Credit: 88,172,906 DNA@Home: 0 SubsetSum@Home: 0 Wildlife@Home: 88,172,906 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0	Message 7503 - Posted: 2 May 2018, 2:56:43 UTC - in response to Message 7501.
	My account page is all correct now. No errors there and now shows I belong to a team. The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here. Boincstats now shows updated data for the project. It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working. Thank you. Very nice to see my stats in Boincstats.
	ID: 7503 · Rating: 0 · rate: / Reply Quote

Travis Desell Volunteer moderator Project administrator Project developer Project scientist Send message Joined: 16 Jan 12 Posts: 1812 Combined Credit: 23,514,257 DNA@Home: 293,563 SubsetSum@Home: 349,212 Wildlife@Home: 22,871,482 Wildlife@Home Watched: 212,926s Wildlife@Home Events: 51 Climate Tweets: 21 Images Observed: 755	Message 7504 - Posted: 2 May 2018, 3:55:26 UTC - in response to Message 7503.
	My account page is all correct now. No errors there and now shows I belong to a team. The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here. Boincstats now shows updated data for the project. It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working. Thank you. Very nice to see my stats in Boincstats. Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members.
	ID: 7504 · Rating: 0 · rate: / Reply Quote

Conan Send message Joined: 13 Apr 12 Posts: 151 Combined Credit: 47,332,689 DNA@Home: 399,792 SubsetSum@Home: 1,448,876 Wildlife@Home: 45,484,021 Wildlife@Home Watched: 70,910s Wildlife@Home Events: 0 Climate Tweets: 405 Images Observed: 0	Message 7505 - Posted: 2 May 2018, 8:12:34 UTC - in response to Message 7504.
	My account page is all correct now. No errors there and now shows I belong to a team. The team stats page under "Top Teams" under the "Top Lists" still says "There are no teams". Maybe it will just take time to show up here. Boincstats now shows updated data for the project. It does seem that points I have earned the last few days up till your fix are not showing in my team stats. It does look like points earned since your fix are showing up in my team stats. So going forward it looks like it is working. Thank you. Very nice to see my stats in Boincstats. Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members. Thanks Travis, Yes that would be very nice, thank you. My team was created when I joined, so adding up the members will give the correct total. At the moment it is 578,314 cobblestones short of the correct Team total, by my calculations. My Team is Cobar Spiders. Thanks again Conan ____________
	ID: 7505 · Rating: 0 · rate: / Reply Quote

Gibson Praise Send message Joined: 5 Aug 16 Posts: 56 Combined Credit: 50,846,655 DNA@Home: 0 SubsetSum@Home: 73,256 Wildlife@Home: 50,773,399 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 769 Images Observed: 24,656	Message 7506 - Posted: 2 May 2018, 19:44:09 UTC
	Top Lists again shows teams, everything looks kosher on the account page. And yes points didn't update to teams Thanks Travis! ____________
	ID: 7506 · Rating: 0 · rate: / Reply Quote

kashi Send message Joined: 24 Apr 12 Posts: 7 Combined Credit: 35,227,048 DNA@Home: 652,497 SubsetSum@Home: 36,047 Wildlife@Home: 34,538,504 Wildlife@Home Watched: 0s Wildlife@Home Events: 0 Climate Tweets: 0 Images Observed: 0	Message 7507 - Posted: 3 May 2018, 4:17:29 UTC - in response to Message 7504.
	Thanks for restoring the teams and restarting the credit export. Sounds good -- if teams lost credit I can go back and sync things and make sure each team's credit is equal to the sum of all it's members. Would work for a team with a small number of members and no team member movement. However summing the credit of the team's current members will give an incorrect team total in every team where members have joined from other teams or departed to other teams. For example here is my team's User Movement Stats since February 2017: http://stats.free-dc.org/stats.php?page=movement&proj=csg&team=39 Sometimes a "current member summation" method may result in a large error in team total as some contributors with large crunching farms, high daily credit and large total credit flutter often from team to team. Except for one project, team credits are not "portable" in BOINC, credit stays with the team that a contributor was a member of when the credit was earned.
	ID: 7507 · Rating: 0 · rate: / Reply Quote

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Message boards : News : [all] account manager issues